Support Center
How can we help?
Get in touch with our team, download the tools you need, and find the resources to keep your shop running. We're here to help — before, during, and after the sale.
Reach us
Talk to a real person.
Shop Pros handle product questions and quotes. Support Pros help with equipment you already own. Either way — a real person picks up.
Speak with a Shop Pro- Shop Pros
- 1-877-486-0634
- Support Pros
- 1-855-839-2626
- Mailing Address
- 22703 Racine Street
Resources
Tools and links our technicians use to support your equipment.
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Download
TeamViewer
Download the TeamViewer client our support team uses for remote diagnostics and assistance on your equipment.
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Open AutoAuth
AutoAuth
Log in to AutoAuth for secure access to FCA SecureGateway, Nissan, and other manufacturer scan-tool authentication services.
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Download Image
Tablet Background
Official CEAS tablet background image for diagnostic tablets shipped from CEAS or set up by our team.
FAQ
Common questions
Everything you need to know.
Will my TEXA diagnostic tool still work?
Yes. Your tool will continue to function normally. Software updates are available through TEXA's official servers.
Is my warranty still valid?
Yes. All TEXA manufacturer warranties remain in full effect.
What happens to my existing TEXPACK subscription?
If you have an active TEXPACK subscription purchased through Diesel Laptops, your coverage continues through the end of your current prepaid term. Diesel Laptops is responsible for providing support during that period. When your renewal is due, contact Cutting Edge Automotive Solutions or TEXA USA.
Who do I contact for technical support?
Contact Cutting Edge Automotive Solutions at 1-855-839-2626 or service@ceasusa.com, or TEXA USA at 1-855-200-8392 or northamerica@texa.com.
Can I still get software updates?
Yes. Updates are available directly from TEXA. Connect your device to ensure you receive the latest versions.
I already paid Diesel Laptops for TEXPACK coverage. What happens now?
Diesel Laptops remains responsible for providing support through the end of your prepaid TEXPACK term. For any questions about your existing payments or coverage with Diesel Laptops, please contact them directly. When your renewal comes due, contact CEAS or TEXA USA.
Can I purchase additional TEXA products?
Yes. TEXA products are available through Cutting Edge Automotive Solutions and TEXA USA, both authorized distributors.
How do I verify my components are authentic TEXA parts?
Contact Cutting Edge Automotive Solutions at 1-855-839-2626 or service@ceasusa.com to request a complimentary system audit.
Will there be any interruption in service?
The transition is intended to be orderly and minimize disruption. Existing prepaid support obligations remain subject to current prepaid arrangements, and CEAS and TEXA USA are available to assist with transition questions and ongoing support needs.
Where can I get training and technical resources?
Training, documentation, and support resources remain available through Cutting Edge Automotive Solutions and TEXA USA.
After the sale
Warranty & returns
Coverage and return information for CEAS-supplied equipment.
Need warranty service or to start a return?
Warranty coverage varies by manufacturer and product line. To start a warranty claim or return, contact our support team and we'll walk you through the process for your specific equipment.
Policies
Legal & privacy
How we handle your information and our messaging program terms.