TEXA Diagnostic Support
Frequently Asked Questions
Clear answers about your TEXA equipment, warranty coverage, software updates, and what changes — and what doesn't — following the Diesel Laptops sub-dealer transition.
Common questions
Everything you need to know
Tap any question to expand the answer. For anything not covered here, our support team is one call or email away.
Will my TEXA diagnostic tool still work?
Yes. Your tool will continue to function normally. Software updates are available through TEXA's official servers.
Is my warranty still valid?
Yes. All TEXA manufacturer warranties remain in full effect.
What happens to my existing TEXPACK subscription?
If you have an active TEXPACK subscription purchased through Diesel Laptops, your coverage continues through the end of your current prepaid term. Diesel Laptops is responsible for providing support during that period. When your renewal is due, contact Cutting Edge Automotive Solutions or TEXA USA.
Who do I contact for technical support?
Contact Cutting Edge Automotive Solutions at 1-855-839-2626 or service@ceasusa.com, or TEXA USA at 1-855-200-8392 or northamerica@texa.com.
Can I still get software updates?
Yes. Updates are available directly from TEXA. Connect your device to ensure you receive the latest versions.
I already paid Diesel Laptops for TEXPACK coverage. What happens now?
Diesel Laptops remains responsible for providing support through the end of your prepaid TEXPACK term. For any questions about your existing payments or coverage with Diesel Laptops, please contact them directly. When your renewal comes due, contact CEAS or TEXA USA.
Can I purchase additional TEXA products?
Yes. TEXA products are available through Cutting Edge Automotive Solutions and TEXA USA, both authorized distributors.
How do I verify my components are authentic TEXA parts?
Contact Cutting Edge Automotive Solutions at 1-855-839-2626 or service@ceasusa.com to request a complimentary system audit.
Will there be any interruption in service?
The transition is intended to be orderly and minimize disruption. Existing prepaid support obligations remain subject to current prepaid arrangements, and CEAS and TEXA USA are available to assist with transition questions and ongoing support needs.
Where can I get training and technical resources?
Training, documentation, and support resources remain available through Cutting Edge Automotive Solutions and TEXA USA.
Need more help?
Still have questions?
Our technical team can assist with software updates, system configuration, connectivity issues, troubleshooting, warranty service, and component verification.
Get personal support
Talk to a real person about your TEXA equipment. Call CEAS support at 1-855-839-2626, or visit the full support center for downloads, warranty information, and additional resources.